In the last article we looked at the benefits of using VoIP in your business over a traditional phone service. We also looked at how it could help to elevate your business as it improves the quality of your calling. We discussed how it is really easy to setup and should you choose to have your system be cloud hosted you get avoid the cost of getting the necessary hardware.
A little recap on what VoIP is. Voice over Internet Protocol (VoIP) has commonly been the modern solution to this. Some of the most used applications of all time use a VoIP system such as Facetime, Discord and Skype to name a couple. VoIP is a solution that is utilised by multi-million dollar companies. With that lets look at some of the key benefits that you could get from our VoIP services. Echelon now offer very cost effective VoIP services.
The Features you receive from Echelon’s VoIP services
Contact Center
Echelon’s VoIP services includes a powerful Contact Center solution that connects directly into the UCaaS reseller platform with a single billing and no setup costs for partners while building on basic call centre functionality to deliver enhanced features. Meet the growing need from small and medium-sized businesses for contact centre capabilities. For better business decisions, our system includes SMS, text-to-speech, chat, chatbots, social integration, and real-time call data. It enables you to provide your consumers and staff with high-quality inbound and outbound communications experiences.
Voice API
To simply extend the solution and satisfy any unique requirements that might not be included in the solution, you can easily access the underlying technologies that enable the PBX and Telco portals using our voice APIs. Echelon APIs are designed to enable you to perform any action that can be performed programmatically in the PBX and Telco portals within your own application.
The APIs can be used to:
- To create your own dashboards or receive alerts on potentially interesting call flows, subscribe to real-time call data.
- To simplify onboarding processes, provide provisioning functionality to your own internal systems.
- E911 locations and DID inventory management.
- Add click-to-call functionality to your own applications.
Business SMS
Business SMS can help your clients reach their audience more successfully and consistently in the future of marketing and customer service. With the same backend infrastructure that powers our cutting-edge business platform, the Echelon white-label ecosystem enables you to sell Business SMS texting and Business MMS.
Video Collaboration
With Echelon, you can give your clients the seamless user experience they want with your branded solution. Your customers require dependable, secure video conferencing. Web conferencing, audio conferencing, video conferencing, remote access, and webinars are the five real-time collaboration technologies we used to build our white-label video conferencing solution. This desktop app can be operated from the cloud.
SD-WAN
Using our SD-WAN add-on feature, provide consistent VoIP policies that can be dynamically implemented to assist with WAN failover, secure VoIP transactions, and bandwidth shaping. For simplicity of use and dependable backup connectivity, our solution leverages a convergent thin-edge device with integrated cellular backup. You can manage, monitor, and troubleshoot the networks of your clients with this all-in-one solution from a single point of access.
Call Center
Any Reseller may provide small to medium-sized enterprises with carrier-class call centre services thanks to Echelon. Our solution, like every other platform in the Echelon ecosystem, was created to provide customers with the best experiences possible without requiring a substantial investment.
Fax Solutions
Resellers can confidently replace their customers’ analogue fax machines with the Echelon Virtual Fax solution. By advising an ATA that utilises store-and-forward technology for highly reliable faxing services, we also support legacy fax machines. We provide a variety of shipping and receiving options that make it simple to use and simple to sell.
Echelon offers VoIP Services!
If you were looking to upgrade or even to put a phoning system in place here at Echelon we offer a top of the line VoIP service and installation. If you would like to discuss acquiring a VoIP system for your business, please don’t hesitate to Get in Touch as we would love to help you advance your phoning system into the modern age.
